Contact Us

Contact Us

If you have any questions while browsing products, placing an order, making a payment, or tracking your order, you are welcome to contact Urbinoo (hereinafter referred to as “we,” “us,” or “our”) at any time. We offer multiple channels to provide timely support and assistance.

Customer Service Contact Information

• Address: 136 Roy Branch Rd, Branchland, WV 25506, US

• Customer Service Phone: +1 (681) 202-1186

• Customer Service Email: fastsupport@urbinoo.com

Online Service Hours

Our customer service team is available:
Monday to Friday, 9:00 AM–12:30 PM and 2:00 PM–6:00 PM (US Time, GMT+8)

During these hours, you can reach us by phone or email for assistance regarding order status, shipping arrangements, returns and exchanges, and other service-related inquiries.

Tips for Contacting Us

To receive faster support, please have the following information ready when contacting us:

• Order number

• The email address or phone number used when placing the order

• Relevant payment receipts or shipping information

Providing complete information helps us verify your order quickly and resolve any issues efficiently.