Order Tracking Policy

Order Tracking Policy

This Order Tracking Policy applies to the tracking and status inquiry of orders for Urbinoo (hereinafter referred to as “we,” “us,” or “our”) online store. After an order has been placed on the website and enters the shipping process, users can check the order processing progress and logistics status through the following methods.

1. Order Status Notifications

When a user successfully submits an order and completes payment, the system will typically send an order confirmation email, which generally includes:

• Order number

• Summary of purchased items

• Payment information

• Order processing status

Once the order is processed and enters the shipping stage, the system may also send a shipping notification email, which typically contains logistics-related information to facilitate tracking.

2. Order Tracking Methods

Users can track their orders through the website’s “Order Tracking” page.

To track an order, the following information must be provided:

• The email address or phone number used when placing the order

• The corresponding order number

After submitting this information, the system will display the current order processing stage and logistics progress, such as “processing,” “shipped,” or “in transit.”

3. Logistics Information Updates

Once the order enters the shipping stage, logistics information will be synchronized according to updates from the carrier.

Shipping status may be updated progressively as the package moves through different logistics checkpoints, such as “package received,” “in transit,” or “arrived at delivery area.”
Because different carriers update their data at different frequencies, there may be a slight delay in the information displayed on the order tracking page.

4. Order Tracking Guidelines

To ensure smooth tracking of your order, please note the following:

• Ensure that the order number, email, or phone number entered matches the order information.

• It may take some time for logistics information to update immediately after the order is shipped.

• If the tracking page does not display the logistics status, please check again later.

• If the order information cannot be tracked for an extended period or the order status appears abnormal, contact customer service for assistance.

5. Information Security and Use

The order tracking page is for the sole purpose of checking order status.

The email address, phone number, and order number provided by users are used only to identify the order and display related logistics information. This information will not be used for any other purpose.

6. Contact Information

If you encounter issues while tracking an order or need further information regarding shipping status, you may contact us as follows:

• Address: 136 Roy Branch Rd, Branchland, WV 25506, US

• Customer Service Phone: +1 (681) 202-1186

• Customer Service Email: fastsupport@urbinoo.com

Online Service Hours: Monday to Friday, 9:00 AM–12:30 PM and 2:00 PM–6:00 PM (US Time, GMT+8)

Customer service is available to assist users with order tracking and related inquiries.