Refund Policy
This Refund Policy applies to order-related refund processes for Urbinoo (hereinafter referred to as “we,” “us,” or “our”) online store. This policy explains the conditions for refunds, refund methods, and related procedures.
1. Refund Eligibility
Users may request a refund under the following circumstances:
Order Cancellation Approved
If an order cancellation request is successfully submitted during the processing stage and approved, we will issue a refund using the original payment method.
Return and Refund Approved
If a return and refund request is submitted and confirmed to meet return conditions, the refund process will begin after the returned product is received and inspected.
All refund requests must be reviewed and approved before entering the refund processing stage.
2. Refund Method
Refunds will be returned via the original payment method.
The refund amount will be returned to the account used for payment, including:
Visa
MasterCard
Depending on the processing efficiency of the respective banks or payment institutions, refunds are expected to be credited within 3–7 business days.
If the refund is not received within the expected timeframe, please contact customer service for further assistance.
3. Refund Exceptions and Delays
During the refund process, the processing time may be extended in the following situations:
Payment channel or bank review delays
Further verification required for order or payment information
Returned products not yet fully inspected
If the refund status appears abnormal or is delayed, users can provide their order number and related information to customer support for verification and follow-up.
4. Liability Statement
Refund processing may be affected under the following circumstances:
Inaccurate payment or order information provided by the user
Extended processing time by banks or payment institutions
Returned products failing to meet return inspection requirements
We will make every effort to assist with refund matters, but certain refund times may be affected by the processing procedures of the payment channel.
5. Contact Information
Address: 136 Roy Branch Rd, Branchland, WV 25506, US
Customer Service Phone: +1 (681) 202-1186
Customer Service Email: fastsupport@urbinoo.com
Online Service Hours: Monday to Friday, 9:00 AM–12:30 PM and 2:00 PM–6:00 PM (US Time, GMT+8)
For questions regarding refund status or procedures, please contact us during our online service hours.
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