GDPR Policy

GDPR Policy

This GDPR Policy applies to Urbinoo (hereinafter referred to as “we,” “us,” or “our”) online store and explains how we collect, use, store, and manage personal information in accordance with the requirements of the General Data Protection Regulation (GDPR). By accessing and using our website, you acknowledge that you have read and understood this policy.

1. Scope of the Policy

This policy applies to all personal information collected when you browse our website, place orders, register an account, or use our services. This includes, but is not limited to:

• Name and contact information (email address, phone number)

• Shipping address and order details

• Payment information and transaction records

• Device and browsing data

We use the above information only to the extent necessary to provide our services.

2. Methods of Information Collection

We may collect information through the following methods:

• Directly Provided: When placing an order, filling in account information, or contacting customer support

• Automatically Collected: Via cookies and similar technologies that track browser information, site visits, and user preferences

Users will be informed about cookie usage when visiting the website and can choose to consent or manage cookie preferences.

3. Use and Sharing of Information

Collected information is primarily used for:

• Processing orders and completing delivery services

• Providing customer support, order tracking, and after-sales service

• Analyzing website usage to improve user experience

• Preventing fraud and safeguarding account and transaction security

Information may be shared in the following circumstances:

• With logistics providers to fulfill delivery

• To comply with tax, accounting, or regulatory requirements

• To prevent fraud or protect legitimate rights

We do not use information for unauthorized purposes and will not sell or transfer users’ personal data to third parties.

4. Data Storage and Cookie Authorization

Personal information submitted by users is securely stored and used only for order processing, delivery, and customer support.

Cookies or similar technologies may store a small amount of information on your device to support website functionality and optimize your experience. Users will be prompted to review and authorize cookies upon first visiting the website.

5. User Rights under GDPR

Under GDPR, users have the following rights:

• Right of Access: Know whether we are processing your personal information

• Right to Rectification: Update or correct inaccurate information

• Right to Erasure: Request deletion of personal information under certain conditions

• Right to Restrict Processing: Request limitations on the processing of your data

• Right to Withdraw Consent: Revoke consent for authorized processing at any time

To exercise these rights, users may contact us using the information provided at the end of this policy.

6. Legal Basis for Data Processing

We process personal information in accordance with GDPR legal bases, including:

• Performance of a Contract: Processing necessary information to complete orders and provide purchased services

• Explicit Consent: For newsletters or marketing activities, only with your clear authorization

• Compliance with Legal Obligations: For tax, accounting, or regulatory purposes

• Legitimate Interests: Using information reasonably to improve user experience, maintain system security, and prevent fraud

7. Contact Us

If you have questions about the processing of personal information, this GDPR policy, or your data rights, you can contact us as follows:

• Address: 136 Roy Branch Rd, Branchland, WV 25506, US

• Customer Service Phone: +1 (681) 202-1186

• Customer Service Email: fastsupport@urbinoo.com

Online Service Hours: Monday to Friday, 9:00 AM–12:30 PM and 2:00 PM–6:00 PM (US Time, GMT+8)

We will assist users in reviewing, updating, or managing personal information to ensure compliance with GDPR requirements.