Service Policy
This Service Policy applies to the Urbinoo (hereinafter referred to as “we,” “us,” or “our”) online store website and related services. By accessing or using this website, you acknowledge that you have read and agreed to comply with the following terms. This policy outlines users’ rights, obligations, and the rules governing the use of our services.
1. Introduction and Scope
This policy applies to all online service scenarios, including browsing products, creating accounts, placing orders, completing payments, and interacting with customer support.
Using any feature of the website or completing an order constitutes agreement to this Service Policy.
2. User Accounts and Website Responsibilities
Some website features may require users to create accounts or provide personal information. Users must ensure that all information provided is accurate, truthful, and kept up to date.
Users are responsible for safeguarding account information and login credentials. Any risks resulting from account breaches or misuse are the responsibility of the account holder.
We are responsible for maintaining the basic operation and security of the website and providing order services but are not liable for access issues caused by network interruptions, device problems, or other factors beyond our control.
3. Product, Inventory, and Pricing Information
Product information, inventory levels, and pricing displayed on the website are updated according to operational conditions.
We reserve the right to adjust product information, inventory status, and pricing when necessary. In the event of technical errors or system updates causing discrepancies, we will promptly correct the information and communicate with affected users.
4. Orders and Payments
Users must follow the on-screen instructions to complete payment after selecting products and submitting an order.
Orders enter the processing stage once payment is successfully completed. Orders with incomplete or invalid payment information may not proceed.
Order confirmation, including order number, product details, and payment record, is typically sent via email.
5. Shipping Policy
Orders enter the shipping process after payment confirmation.
Order Processing Time: 1–3 business days
Estimated Shipping Time: 3–15 business days after shipment
For full delivery details, please refer to the Shipping Policy
page.
6. Order Cancellation Policy
Orders may be canceled based on their processing status.
If the order has not yet entered the shipping stage, users may request cancellation by contacting customer service. Processing time is typically 1–3 business days.
For detailed rules, please see the Order Cancellation Policy page.
7. Returns and Exchanges Policy
If a product has quality issues or meets other return/exchange conditions upon receipt, a request for return or exchange may be submitted.
Return/exchange requests are typically reviewed and processed within 1–3 business days.
For full procedures, please refer to the Returns and Exchanges Policy page.
8. Refund Policy
Eligible refunds will be initiated after review and approval.
Refunds are generally returned via the original payment method. Processing times may vary depending on the payment service provider.
9. Disputes and Governing Law
In case of disputes during order or service processes, both parties should first seek resolution through communication.
This Service Policy is interpreted and applied according to relevant U.S. regulations and takes into account GDPR data protection principles. We reserve the right to update this policy as needed, with the updated version published on the website.
10. Privacy and Data Protection
We value the security and protection of users’ personal information. Information submitted on the website is processed only to the extent necessary to provide services.
For information on the collection, use, and protection of personal data, please refer to the Privacy Policy page.
11. Intellectual Property
All content on the website, including but not limited to page design, text, images, and system architecture, is protected by intellectual property laws.
No part of the content may be copied, distributed, modified, or used for other purposes without authorization.
12. Limitation of Liability
To the extent permitted by law, we are not liable for direct losses resulting from:
Inaccurate information provided by users
Network or device issues causing access interruptions
Unforeseeable or uncontrollable system failures
This does not affect the basic legal rights of users.
13. Amendments to Service Terms
We may update this Service Policy based on operational needs or service requirements.
Updated versions will be published on the website and take effect immediately. Users are encouraged to review this page regularly.
14. Contact Information
Address: 136 Roy Branch Rd, Branchland, WV 25506, US
Customer Service Phone: +1 (681) 202-1186
Customer Service Email: fastsupport@urbinoo.com
Online Service Hours: Monday to Friday, 9:00 AM–12:30 PM and 2:00 PM–6:00 PM (US Time, GMT+8)
For questions regarding the Service Policy or order-related issues, please contact us during our online service hours.
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