Privacy Policy
This Privacy Policy explains how Urbinoo (hereinafter referred to as “we,” “us,” or “our”) collects, uses, stores, and manages personal information when users visit our website, browse products, and complete orders. By using our website, you acknowledge that you understand and agree to the information handling practices described in this policy.
1. Scope of the Policy
This policy applies to the processing of information when users visit our website, register an account, place orders, contact customer service, or use related website features.
Information that may be collected includes, but is not limited to:
Name
Contact information (email address, phone number)
Shipping address
Payment-related information
Order information
Device and browsing data
Such information is used solely to provide online store services and ensure the proper functioning of the website.
2. Information Collection and Technology (Cookies)
When users visit our website, we may automatically collect certain technical information using cookies and similar technologies to enable basic website functions and optimize the browsing experience.
Cookies may be used to:
Identify user devices and browsing sessions
Save user preferences
Provide secure access and login management
Analyze website traffic and page usage
Users can manage or delete cookies through browser settings; however, some website functions may be affected.
3. Scope of Use and Information Sharing
We use the collected information only to the extent necessary and reasonable. Primary uses include:
Processing orders and providing related services
Sending order confirmations, shipping notifications, or service updates
Providing customer support and responding to inquiries
Maintaining website security and preventing abnormal activities
Optimizing website features and user experience
Information may be shared under the following circumstances:
For order fulfillment and delivery purposes
To comply with legal or regulatory requirements
To maintain website security or prevent fraud
All information processing is conducted for the purpose of providing services and ensuring a quality user experience.
4. Data Storage and Cookies (User Awareness and Consent)
When users visit our website, cookies may be stored on devices to support website functionality.
Before continuing to browse or use website features, users are informed about the use of cookies and can choose to provide consent or manage settings.
Stored data typically includes:
Session identification information
Page visit preferences
Basic data necessary for website functionality
Users can clear cookies or restrict their storage at any time through browser settings.
5. User Rights
Users have the following rights regarding their personal information:
Access: To know whether we are processing your information.
Correction: To request updates or corrections to inaccurate information.
Deletion: To request the removal of personal information where applicable.
Restriction of Processing: To limit the processing of information in specific circumstances.
Withdrawal of Consent: Users may withdraw consent for any processing activities based on prior authorization at any time.
To exercise any of these rights, please contact us using the contact information provided at the end of this policy.
6. Legal Basis for Data Processing
We process user information in accordance with the principles of legality under the GDPR and rely on the following bases:
Contractual Necessity
To process orders, arrange delivery, and provide services purchased by the user, necessary order and contact information is used.
Explicit Consent
With user consent, we may use email addresses or other contact information for newsletters or marketing communications.
Legal Obligations
To comply with tax, accounting, or regulatory requirements, necessary information records may be stored or shared.
Legitimate Interests
Within reasonable limits, certain information may be used to enhance website experience, maintain system stability, and prevent fraud.
Contact Information
Address: 136 Roy Branch Rd, Branchland, WV 25506, US
Customer Service Phone: +1 (681) 202-1186
Customer Service Email: fastsupport@urbinoo.com
Online Service Hours: Monday to Friday, 9:00 AM–12:30 PM and 2:00 PM–6:00 PM (US Time, GMT+8)
If you have questions regarding this Privacy Policy or the handling of your personal information, please contact us during our online service hours using the information above.
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